Amarilo is proud to deliver effortless style without compromising quality. By hand-selecting high-quality conflict-free materials and honoring the experience of third-generation jewelers in Downtown Los Angeles, each Amarilo piece is meticulously handmade to not only be worn now but years to come. This is one of many reasons all designs are backed by a Lifetime Warranty. Due to this intricate process, all pieces are made-to-order and have a production time of 2-3 weeks. Customer satisfaction is of utmost importance and we strive to fulfill each order in a timely manner but to offer the quality that will stand the test of time, time is mandatory in exchange.
Production Update 2022: Please note due to limitations caused by COVID-19, our average production time is currently 4 weeks (excluding the Ready-to-Ship Collection). If your order is time sensitive please reach out to email@example.com and we will do our best to accommodate your request.
We are doing everything in our power to expedite production but we want to take as many precautions as possible while respecting the Los Angeles ordinances. At the end of the day the health of both our customers and team is of the utmost importance. As a small business we sincerely thank you for your patience, understanding and for supporting our small business!
Tracking Your Order:
USPS Priority Mail - 1 to 3 Business Day Transit
Please Note: These delivery timeframes do not include the production time mentioned above and only cover time in transit. If your order is time sensitive, please email us at firstname.lastname@example.org so we can further assist in expediting your order if possible.
DHL Express - 1 to 6 Day Transit
Please Note: Shipping rates are calculated on the basis of destination. All additional taxes, customs, and import duties are the responsibility of the customer. We do however do our best to minimize your costs upon arrival to your country. These delivery timeframes do not include the production time mentioned above and only cover time in transit. If your order is time sensitive, please email us at email@example.com so we can further assist in expediting your order if possible.
We built our reputation on quality timeless designs and we will always remain true to it. All Amarilo designs are backed by a Lifetime Warranty.
Please Note: Amarilo will only authorize the warranty claim if the product was purchased direct from our site.
Returns, Repairs, and Exchanges:
Returns are not permitted. All sales and promotions are final and we do not make any adjustments on pricing.
Exchanges are permitted within fourteen days based on delivery date. If you have received a product that has a manufacturing error within 14 days of received piece (ie, broken clasp, loose earring backing), we will exchange the piece at no additional fee. If you jewelry has some tarnishing, that can happen during transit, and you can clean it at home using the following guide.
Repairs: Our jewelry is solid gold and made to wear everyday, but being delicate in nature, we completely understand that life and accidents happen. We will repair a reasonable repair at no additional cost the first time within a year of purchase. A reasonable repair can be the following, but not limited to a snagged chain, a broken chain, a broken clasp, a broken jump ring, a missing stone.
Please note, we do not cover replacing or repairing loss of product or denting. Amarilo Jewelry reserves the right to deny unreasonable repairs and exchanges.
Repairs or exchanges must be approved prior to shipping, as we are not responsible for lost packages nor will guarantee a repair. Please contact firstname.lastname@example.org for approval. You must ship the piece for exchange before we can process a repair, exchange, or return.
Please note that the repair process may take up to 5 weeks after delivery to our Headquarters.